Kent Institute of Business and Technology

Information Technology

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Unit Description

UNIT DESCRIPTION
Certificate III in Information Technology
NTIS CODE: ICA30105, CRICOS CODE: 060051C
Duration: 6 months, Full Time (20 hours per week)

The entry requirement for the (Website Development) ICA50605 is the successful completion of Certificate II in IT National Code: ICA20105.

Subject Name: System Supporting
Subject Code: CIII01
Subject Description:
Students learn to provide support and advice to clients, through creating user documentation, running diagnostic tests, caring for computer hardware and optimising operating system software. All activities are completed while supporting the organisation's occupational health and safety guidelines

The subject consists of the following competency units:

ICAS3234A: Care for computer hardware
ICAU3004A: Apply occupational health and safety procedures
ICAI3020A: Install and optimise operating system software
ICAD3218A: Create user documentation
ICAS3031A: Provide advice to clients
ICAT3025A: Run standard diagnostic tests

ICAS3234A Care for computer hardware
Establish safe work practices

Determine, record and apply relevant legal requirements and OH&S standards to the installation and maintenance of computer hardware
Determine, record and apply requirements specified by hardware manufacturers
Determine, record and apply safe work practices, taking into account legal and manufacturer requirements

Establish location requirements for hardware and peripherals

Determine and apply suitable environmental conditions for hardware and peripherals
Determine and apply system protection devices
Determine and apply requirements when moving hardware
Determine and apply suitable storage principles for hardware and associated peripherals and media

Establish maintenance practices

Determine maintenance requirements specified by the equipment manufacturer
Produce maintenance schedules, including removal of dust and grease build-up
Perform diagnostic functions, including replacing suspect components with other serviceable components and reloading of associated software
Determine whether unserviceable components are replaceable through warranty, replacement or upgrade
Perform diagnostic functions using the operating system and third-party diagnostic tools

Determine appropriate hardware quality standards

Consider and apply business requirements in respect of hardware matters
Determine and apply quality standards to the selection of appropriate hardware and associated peripherals

ICAU3004A Apply occupational health and safety procedures
Determine OH&S issues relating to immediate work environment

Identify person responsible for OH&S standards in the subject workplace
Identify OH&S standards that apply to the workplace
Review and assess workplace according to OH&S standards and record findings
Report issues or problems within the workplace to the appropriate person

Document and disseminate OH&S requirements

Determine and document the OH&S standards impact upon the subject workplace
Submit documentation to appropriate person for verification
Update or reissue OH&S documents relating to IT as required

Provide basic ergonomic advice

Assess basic ergonomic requirements of people in the workplace
Document the ergonomic advice for client based on vendor requirements, workplace policies and OH&S standards
Submit advice to the appropriate person for verification

ICAI3020A Install and optimise operating system software
Determine function of operating systems

Identify and demonstrate understanding of the purposes of the operating system
Distinguish between batch system, real-time system, multi-tasking system
Identify and demonstrate understanding of the basic functions of operating system, including file system, memory management, process scheduling
Identify and demonstrate management of virtual memory

Obtain operating system

Contact operating system vendors to obtain technical specifications and system requirements
Document adjustment recommendations and provide to appropriate person
Determine and apply knowledge of licensing, hardware and security requirements

Install, configure and optimise operating system

Install, configure and test the operating system software in accordance with installation procedures and organisational requirements
Optimise the system to meet organisational requirements
Document the system according to organisational requirements
Install the operating system with minimal disruption to client or users

Provide instruction to meet new software requirements

Provide one-to-one instruction about changes to the client or users as required
Obtain client evaluation about new system to ensure requirements are met, using appropriate feedback mechanism

ICAD3218A Create user documentation
Determine documentation standards and requirements

Determine documentation requirements
Investigate documentation and industry standards for requirements and determine appropriate application to user documentation
Design documentation templates using appropriate software and obtain approval from appropriate person

Produce user documentation

Conduct a review of the subject system, program, network or application in order to understand its functionality
Gather existing technical, design or user specifications and supporting documentation
Create user documentation based on template to record the operation of the subject system, program, network or application

Review and obtain sign-off

Submit user documentation to target audience for review
Gather and analyse feedback
Make changes to user documentation
Submit user documentation to appropriate person for approval

ICAS3031A Provide advice to clients
Analyse client support issues

Check for new problems logged by client
Check previous logs for similar problems or requests from client
Investigate and document the support issues affecting the client
Notify client of the results of investigation and provide advice and support on findings
Obtain client feedback and make changes

Provide advice on software, hardware or network

Confirm software, hardware or network requirements with client
Investigate and document a solution
Document additional requirements discovered in the investigation and refer them to the client
Obtain approval from the client to implement the solution
Investigate and document the amount of technical support the client may require
Discuss and agree on the level of technical support identified with the client
Arrange a time with the client when support will take place
Provide technical support as part of group or one-to-one instruction to the client
Provide manuals and help documentation to the client

Obtain client feedback

Create an appropriate evaluation or feedback form or other mechanism to gather feedback about the solution and support provided
Provide client with instructions on how to complete the form or use other means of providing feedback
Distribute the evaluation or feedback to the client
Review the feedback from the client to identify areas for improvement

ICAT3025A Run standard diagnostic tests
Operate system diagnostics

Run the system diagnostic program according to specification
Modify the system configuration as indicated by the diagnostic program
Carry out preventative maintenance in line with organisational guidelines

Scan system for viruses

Scan the system to check and maintain virus protection
Report identified viruses to an appropriate person
Remove virus infections found by the scan using software tools and/or procedures or by restoring back-ups
Document relevant symptom and removal information

Subject Name: System Configuration
Subject Code: CIII02
Subject Description:
Students will learn how to customise packaged software applications for client's, using simple programming constructs and advanced features of computer applications. Students will also apply skills and knowledge in using new or upgraded technology to implement system software changes and handover the modified system to the client's operational area.

The subject consists of the following competency units:

ICAU3126A: Use advanced features of computer applications
ICAU3019A: Migrate to new technology
ICAU3028A: Customise packaged software applications for clients
ICAI3110A: Implement system software changes

ICAU3126A Use advanced features of computer applications
Manipulate data

Employ advanced features of applications in the preparation and presentation of data
Efficiently transfer data between applications, linking and embedding related data files as required
Create and employ objects, macros and templates for routine activities
Use shortcuts and features to increase personal productivity

Access and use support resources

Solve routine problems using support resources
Use on-line help to overcome difficulties with applications
Solve problems with manuals and training booklets
Access and apply technical support for system problems, utilising troubleshooting results and alert messages

ICAU3019A Migrate to new technology
Apply existing knowledge and techniques to technology and transfer

Identify situations where existing knowledge can be used as the basis for developing new skills
Acquire and use new or upgraded technology skills to enhance learning
Identify, classify and use new or upgraded equipment where appropriate, for the benefit of the organisation

Apply functions of technology to assist in solving organisational problems
Conduct testing of new or upgraded equipment
Apply features of new or upgraded equipment and software within the organisation
Use features and functions of new or upgraded equipment
Access and use sources of information relating to new or upgraded equipment
Evaluate new or upgraded technology performance
Evaluate new or upgraded equipment for performance, usability and against OH&S standards
Determine environmental considerations from new or upgraded equipment
Seek feedback from users, where appropriate

ICAU3028A Customise packaged software applications for clients
Analyse customisation requirements

Determine client requirements and document these in a requirements specification file in line with organisational requirements
Confirm that the projected specifications meet client requirements
Determine the required level of documentation necessary to meet client requirements

Develop customisation

Design software applications, taking into account system limitations and client needs
Customise software applications using simple programming constructs, conforming to organisational requirements
Have the client test the customised software applications and obtain feedback from the client
Make further changes to software applications to meet client requirements
Document the changes

Provide support for customised application

Produce documentation for client
Produce helpdesk documentation for ongoing support
Obtain client evaluation and feedback to ensure that their requirements have been met

ICAI3110A Implement system software changes
Determine system changes required

Determine and record the required changes to system
Ensure that documentary evidence exists to support changes and evaluate changes required
Complete all documentation required in accordance with maintenance methodologies
Clarify and confirm the nature of the changes with the client
Obtain technical data from reliable sources and request other resources that may be required to complete the changes

Carry out system changes

Plan the procedure to effect intended changes
Confer with colleagues and users involved in the proposed changes and agree on a mutually acceptable timeline and method of implementation
Copy initialisation or configuration files prior to implementation
Create a roll-back path in the event of failure
Ensure that changes required in software are made according to project or organisational guidelines
Test and verify that the changes have been made according to implementation guides and organisational standards

Present changes to client

Demonstrate changes to the client and explain the impact of these changes
Work towards making these changes acceptable to the client if changes are rejected, or make further modifications if required
Update documentation and repositories in accordance with standards and update modifications made to the change management system

Perform handover to client's operational area

Update documentation and client procedures to reflect changes made
Secure sign off of acceptance documents by client
Facilitate handover of modified system to client's operational area

Subject Name: Network Computing
Subject Code: CIII03
Subject Description:
Students learn to install and configure networks according to organisational guidelines, and then install new hardware and software components to networked computers. The subject also covers the installation and management of network protocols in a networking environment.

The subject consists of the following competency units:

ICAI4029A: Install network hardware to a network
ICAI3101A: Install and manage network protocols
ICAI4030A: Install software to networked computers
ICAI4097A: Install and configure a network

ICAI4029A Install network hardware to a network
Determine hardware requirements

Assess client and hardware requirements, considering compatibility with existing application software and operating system
Analyse requirements against local area network (LAN) design limitations and organisational guidelines
Evaluate client requirements in line with organisational guidelines, corporate purchasing procedures, licensing arrangements and budget

Obtain hardware

Contact vendors and obtain technical specifications
Evaluate/test hardware in line with client requirements and organisational guidelines
Document recommendations and provide copies to appropriate person
Determine and document licensing requirements and security issues
Purchase hardware according to recommendations

Install network hardware

Conduct installation with minimal disruption to clients
Install hardware in accordance with appropriate installation procedures
Configure and test the installation to ensure that it meets client needs

Provide support for installed products

Determine and document client instructions and needs
Provide one-to-one instruction to client and users, as required
Obtain client evaluation and feedback, to ensure that client requirements have been met

Determine and provide instruction and support

Determine and document requirements for group instruction to cater for client and user needs
Refer group training requirements to appropriate person
Obtain client and user group evaluation and feedback

ICAI3101A Install and manage network protocols
Install and manage network protocols

Select, test and validate appropriate network protocol services
Design a network addressing system, with subnet and host IDs, including appropriate devices
Configure hosts and workstations to use IP addresses either manually or through automatic allocation of addresses, such as found with dynamic host configuration protocol (DHCP)

Identify network protocol applications

Identify a range of well-known network protocol applications
Evaluate client user requirement and recommend network protocol services
Apply IP addressing scheme according to approved polices and procedures

ICAI4030A Install software to networked computers
Determine software requirements

Identify, clarify and organise software requirements following specified guidelines
Evaluate requirements in line with existing application, operating system, organisational guidelines, corporate purchasing, licensing arrangements and budget

Obtain software

Contact relevant vendors to obtain technical specifications for required software
Assess the options and provide recommendations to appropriate person for final analysis
Determine and record relevant licensing requirements and security issues

Install software

Develop plans, with prioritised tasks and contingency arrangements, for the installation of the selected software to network and networked computers with minimum disruption to client, including the management of existing data
Install and configure the software in accordance with installation procedures, organisational guidelines and plans
Test the installed software and system for error-free performance, identifying and resolving problems
Document the installation and configuration process according to organisational guidelines
Store the software licences and manuals according to organisational guidelines

Determine and provide instruction and support

Identify and document the client instruction requirements
Undertake one-to-one instruction with the client or user in a manner suitable to the audience
Refer group training requirements to the appropriate person
Gather and evaluate client and user feedback to ensure training and support requirements are met

ICAI4097A Install and configure a network
Confirm client requirements and network equipment required

Identify, clarify and organise requirements of the client relevant to network needs, following organisational requirements
Evaluate the requirements along with business needs in order to translate into technical requirements
Review existing network design documentation to ensure it is current and complete
Identify the components, both hardware and software, that are required to be installed to meet the technical requirements
Contact vendors to obtain specifications and availability of identified components

Install hardware

Develop plans, with prioritised tasks and contingency arrangements, for installation of components with minimum disruption to client
Liaise with appropriate person to obtain approval for the plans, including security clearance and timing
Confirm that cables and associated components have been installed in accordance with industry standards and building requirements for the type of cables and bandwidth
Install and configure server hardware in accordance with organisational and industry standards, following plans
Install and configure computer and other hardware in accordance with organisational and industry standards, following plans
Install and configure other hardware or components in accordance with organisational and industry standards, following plans

Install software

Install and configure server software in accordance with organisational procedures and industry standards, following plans
Install and configure software in accordance with organisational procedures and industry standards, following the plan
Install and configure other software required for the network to operate, following the plan

Configure and test modified network

Test the installed software and hardware, utilising available technical tools, to ensure that all components are functioning as expected
Test the network to ensure it is functioning according to specification
Resolve problems identified in the modified network

Document and sign off

Complete hardware and asset recording document in line with organisational requirements
Document installation, boot-up and configuration procedures as per organisational requirements
Secure sign-off from appropriate person

UNIT DESCRIPTION Certificate III in Information Technology NTIS CODE: ICA30105, CRICOS CODE: 060051C Duration: 6 months, Full Time (20 hours per week)

UNIT DESCRIPTION
Certificate III in Information Technology
NTIS CODE: ICA30105, CRICOS CODE: 060051C
Duration: 6 months, Full Time (20 hours per week)