Kent Institute of Business and Technology

Information Technology

Course Overview
Subject Req. Chart
Courses Offered
Student's Projects
Industry Visitors
Clustered Units
Unit Description

UNIT DESCRIPTION
Advanced Diploma of Information Technology
NTIS CODE: ICA60105, CRICOS CODE: 060055K
Duration: 27 months, Full Time (20 hours per week)

The entry requirement for the Advanced Diploma of IT (System Development) ICA60105 is the successful completion of Certificate II in IT National Code: ICA20105, plus the successful completion of Certificate IV in Information Technology (Websites) ICA40305, plus the successful completion of the Diploma of IT (Website Development) ICA50605.

Subject Name: Develop Knowledge Management Solutions
Subject Code: ADP1
Subject Description:
This subject will explore the issues related to the planning, managing and implementing of an E-Business project. The student needs to apply the practical knowledge and skills of e-business innovation, quality assurance processes and project management technologies and tools into this real case study project. Also, students should be able to demonstrate the knowledge and skills in the development of an e-business information system.

The project involves:

Identifying technical requirements of business solutions.
Implementing change management processes
Directing and managing project activities
Developing contracts and manage contacted performance.
Identifying technical security requirements.
Creating a feasibility study of an e-business project.

This project has two parts and this subject forms Part One. In this part, students are required to create a feasibility study of an e-business project. The feasibility study should start with a diagnosis of the business problem to be solved. This is followed by objectives and expected outcomes to solve a given business case. The students are required to submit the feasibility study to the project's supervisor.

The subject consists of the following competency units:

BSBEBUS605A: Identify and implement e-business innovation
ICAI6187A: Implement change management processes
PSPPM601B: Direct complex project activities
BSBEBUS511A: Implement a knowledge management strategy for an e-business
BSBEBUS609A: Develop a knowledge management strategy for an e-business
ICAI5216B: Monitor and improve knowledge management system
ICAA5150C: Evaluate vendor products and equipment
ICAA5138B: Determine acceptable developers for projects

BSBEBUS605A Identify and implement e-business innovation
Compare the business with e-businesses

Information on e-business markets, customers and methods of doing business are investigated
The current markets for the business and the customer base are analysed and compared with typical e-business markets and customers
Current business relationships, business processes and methods of doing business are analysed and contrasted with e-facilitated businesses

Identify e-business opportunities for innovation and reform

Innovation and reform of aspects of the business through e-business strategies are investigated and opportunities identified
Opportunities are assessed for their compatibility with business goals and objectives, and a cost-benefit analysis conducted for each
The degree of likely change and the ramifications for the business and its culture are evaluated for each opportunity
A risk management analysis is conducted and a plan for dealing with contingencies is formulated in accordance with organisational requirements
Opportunities are ranked in terms of their viability and applicability to the organisation
Opportunities for innovation are included in the organisation's e-business strategy and prioritised for implementation

Implement e-business innovation

Aspects of the business are redesigned in an innovative manner using online technologies in accordance with the organisation's e-business strategy
e-business innovation/s are integrated into the business and monitored to gauge their usefulness and maximise implementation
e-business innovation is reviewed in consultation with users and recommendations for improvement or further innovation documented and evaluated

ICAI6187A Implement change management processes
Plan IT system changes

Research and develop change procedures and conventions
Develop IT change management plan
Identify key personnel responsible for change management policies and procedures
Train staff and management in change management procedures and polices
Evaluate current IT system to determine changing user or business patterns
Identify key personnel responsible for authorising and implementing change management plan

Identify technology system change needs

Determine current IT benchmarks
Compare identified needs against performance benchmarks to identify possible changes
Assess proposed changes to determine impact
Notify key personnel of necessary change

Implement change

Plan change schedule
Prioritise changes and allocate resources
Implement change management plan and procedures
Involve stakeholders in the implementation process
Capture new performance benchmarks to measure changes
Ensure appropriate liaison methods are used
Identify training requirements
Notify stakeholders of change

Monitor and review implementation

Measure change performance against new benchmarks
Submit performance results to stakeholders
Obtain sign-off on changes
Provide appropriate documentation and reporting

PSPPM601B Direct complex project activities
Identify project scope in a strategic context

Organisational requirements are anticipated/identified and communicated to project developers and managers
Project definition studies are undertaken and the results are analysed against similar projects already conducted, to determine/approve the scope of projects
Project infrastructure is approved in accordance with organisational policy and procedures
Projects are initiated in accordance with the organisation's strategic direction in consultation with clients
Conceptual and analytical skills are applied to develop a management strategy to ensure project objectives and client requirements are met
An effective risk management system is developed and applied to ensure project objectives are met within the organisation's accountability framework

Manage establishment of projects

The political context is managed and stakeholder expectations are influenced in accordance with organisational policy and procedures, to ensure endorsement and whole-of-life support for the project
Project scope and objectives are analysed to determine the work breakdown structures to achieve project objectives on time and within budget, and project infrastructure is acquired and allocated
Project plans are approved and a personal work plan for checking progress, mentoring, reading reports, providing feedback and authorising approvals is developed in accordance with project requirements
Processes identified for monitoring, evaluating and reporting performance against project objectives are established in accordance with project requirements

Manage integration of project activities

All aspects of the project and related projects are integrated and links are established to ensure objectives remain appropriate
Consultation and reporting mechanisms are applied in accordance with project requirements to regularly consult with and provide advice to staff and contractors, and to discuss progress to ensure effective results
Stakeholders' motivations are identified and considered in the management of the project
Progress is monitored to ensure time, performance, cost and quality of project are achieved, and change proposals are investigated, negotiated and approved in consultation with stakeholders
High-level judgment is applied to provide ongoing advice and to resolve disagreements and disputes to the satisfaction of parties involved

Finalise and review project activities

Finalisation plans are developed to ensure all objectives are achieved, whole-of-life support will be maintained, and transition to next/following projects is facilitated
Documented information is evaluated, and lessons learnt are analysed and reported to stakeholders to assist in continuous improvement
Evaluation of project achievement against objectives is monitored in accordance with the evaluation framework and is reported to approval authorities and stakeholders in accordance with organisational policy and procedures

BSBEBUS511A Implement a knowledge management strategy for an e-business
Implement knowledge management system and procedures

A culture of sharing knowledge within the e-business is fostered through a system of formal and/or informal incentives and rewards
Policy and procedures for capturing knowledge within the organisation are implemented in accordance with the e-business knowledge management strategy and integrated into existing business processes to change the enterprise processes to an e-business one.
Ways of contributing to the organisation’s knowledge management system are modelled, and learning and development opportunities are provided for staff to assist them to contribute and provide feedback
Staff are provided with coaching, mentoring and ongoing support in accessing and using the organisation’s knowledge management system in accordance with the e business knowledge management strategy
Protection and security of knowledge / information and levels of access are managed in accordance with organisational requirements

Maintain e-business knowledge base

Input procedures are monitored to ensure that sources are tapped and knowledge captured in accordance with the e-business knowledge management strategy and to ensure the effectiveness of accurate data capture
Data on access and use of the knowledge management system is collected and analysed to ascertain the organisation’s strategic use of knowledge
Contingency measures are implemented to address shortfalls in the knowledge management system and procedures in accordance with level of responsibility and authority

Review knowledge management system and procedures

The effectiveness of the knowledge management system and procedures is evaluated to ensure the needs of clients and organisational aims are being met
objectives and standards
Organisational knowledge content, accuracy and currency is periodically reviewed in accordance with organisational requirements
Improvements to the system and to the organisation’s strategic use of knowledge are identified in consultation with users and a cost-benefit analysis prepared for recommendations

BSBEBUS609A Develop a knowledge management strategy for an e-business
Analyse existing knowledge management arrangements

Existing arrangements for the capture and use of e-business knowledge and information from internal and external sources are identified
Arrangements for managing knowledge are distinguished from information management and understanding of the importance of knowledge management in the organisation identified
The effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards
Improvements are identified in the organisation’s strategic use of knowledge and a cost-benefit analysis prepared

Evaluate knowledge management options

Methods for capturing and using the knowledge held by people within an e-business are investigated and barriers to their use identified and evaluated
Knowledge management software is evaluated and recommendations made regarding its usefulness and likely benefit to the organisation
Incentives and reward systems to support knowledge management are investigated for their relevance to an e-business
Business non-technical requirements for maintenance of and access to an integrated knowledge database for the e-business are determined in accordance with organisational requirements

Develop a knowledge management strategy

A business strategy is developed in consultation with staff for the capture and strategic use of organisational knowledge
Business processes are designed to support knowledge management in accordance with the organisation’s e-business strategy and budget
An executive support system is planned as part of the knowledge management strategy to improve managerial decision making in accordance with organisational requirements
Technology requirements for implementation of the strategy are costed and included in e-business budgeting
Processes for the periodic review of knowledge management within the e-business are designed or re-designed to ensure ongoing efficiency and effectiveness
The knowledge management strategy meets organisational requirements identified in its overall business plan and e-business strategy

ICAI5216B Monitor and improve knowledge management system
Investigate knowledge management system

Review structure of existing knowledge management system and develop an understanding of its operation
Interview clients and staff to determine informationrequirements
Identify frequently requested information
Create a structure for organising information
Document structure and forward to appropriate person for approval

Create knowledge management system

Retrieve identified information
Organise information to follow an approved structure
Document information structure

Distribute and monitor knowledge management system documentation

Distribute knowledge management system documentation to clients and staff
Gather feedback from clients and staff and incorporate this to improving systems and processes
Monitor use of knowledge management system to determine effectiveness
Make changes to knowledge management system, as needed
Make knowledge management system documentation available in an accessible location
Implement and monitor process improvements

ICAA5150C Evaluate vendor products and equipment
Establish business requirements

Identify and prioritise business requirements
Identify conflicting or overlapping business requirements
Specify budget and available resources
Validate business requirements , budget and resource needs with clients

Identify vendor products and equipment

Investigate a representative range of vendor products and equipment
Identify and document interdependencies
Specify and document technical alternatives available to the business
Determine and document availability of products and equipment

Evaluate vendor products, services and equipment

Rate vendor products for quality and support
Rate vendor products for fit with client needs
Establish product limitations, performance, integration capabilities and costs
Prepare cost-benefit analysis

Prepare evaluation report

Document product information in order of preference
Recommend preferred product, including the reasoning behind recommendations
Prepare a report containing solution details
Submit report to client for approval

ICAA5138B Determine acceptable developers for projects
Establish business requirements

Identify and prioritise business requirements
Identify conflicting or overlapping business requirements
Specify budget and available resources
Validate businessrequirements , budget and resource needs with client

Identify vendor products and equipment

Investigate a representative range of vendor products and equipment
Identify and document interdependencies
Specify and document technical alternatives available to the business
Determine and document availability of products and equipment

Evaluate vendor products, services and equipment

Rate vendor products for quality and support
Rate vendor products for fit with client needs
Establish product limitations, performance, integration capabilities and costs
Prepare cost-benefit analysis

Prepare evaluation report

Document product information in order of preference
Recommend preferred product, including the reasoning behind recommendations
Prepare a report containing solution details
Submit report to client for approval

ICAA5138B Determine acceptable developers for projects
Specify development requirements

Prepare and document clear specifications for the project
Submit specifications to appropriate person for sign-off and authority to contract developers
Prepare request for tender document if appropriate, using specifications
Prepare and document agreed selection guidelines

Identify potential developers

Investigate potential developers in line with organisational guidelines
Request development quotes from potential developers
Assess submitted quotes against selection guidelines and make a shortlist of potential developers , where appropriate

Select a potential developer

Assess the capability of developers to do the project work
Confirm that potential developers understand the scope of the work to be undertaken
Conduct a due diligence check where appropriate and assess the quality of developers
Select appropriate developers using selection criteria
Inform developers of their selection according to organisational guidelines

Sign off the selection process

Prepare contract for signing according to enterprise procedures
Sign contract and prepare developers to commence work according to contract

Subject Name: Develop E-Business Solutions
Subject Code: ADP2
Subject Description:
This subject is project based. It involves the research and development of today's E-Learning Management System (ELMS). Students will gain strong knowledge of e-learning development through in-depth research and apply obtained skills to develop an E-Learning Management System (ELMS). The developed application should be able to meet today's e-learning needs. The E-Learning Management System (ELMS) should improve the efficiency and effectiveness of an organisation in a given business environment.

Students will use E-Learning concepts, the interactive website design concepts; web programming tools and technologies to do the project.

Students should be able to demonstrate the knowledge of E-Learning Management System (ELMS) development principally by applying knowledge of the Web Design, Multimedia Animation and Web Based Application programming, and E-commerce site design &interactive skills.

The subject consists of the following competency units:

CUFWRT601A Write scripts
TAAENV501B Maintain and enhance professional practice
BSBEBUS503A Design an e-business
CUFDIG502A Design Web environments
CUFDIG505A Design information architecture
ICAS5118C Manage system security
ICAA5035C Research and review hardware technology options for organisations
ICAA5148B Select new technology models for business

CUFWRT601A Write scripts
Prepare to write scripts

Evaluate existing narrative form in preparation for developing scripts for specified productions
Identify audience and purpose, and requirements for genre, structure and format
Evaluate script concepts and ideas, narrative and structural framework in relation to stipulated source material, as required
Review, discuss and obtain feedback about narratives from relevant personnel , as required
Establish criteria to provide an effective measure of the success of scripts in their context.

Write draft scripts

Develop scripts using a range of appropriate script writing tools and techniques
Use collaborative techniques to refine and redraft scripts until they meet creative and artistic requirements
Ensure factual information is accurate and relates to the results of research and agreed existing narrative, as required
Ensure final drafts of scripts meet stipulated production and performance requirements

Produce final scripts

Document and incorporate feedback from relevant personnel
Evaluate draft scripts against criteria established at the outset to determine whether they successfully meet production requirements.
Make final adjustments to scripts and submit to relevant personnel by agreed deadlines

TAAENV501B Maintain and enhance professional practice
Model high standards of performance

Personal performance is consistent with the organisation's goals and objectives
Appropriate professional techniques and strategies are modelled
Personal work goals and plans reflect individual responsibilities and accountabilities in accordance with organisational/legal requirements
Ethical and inclusive practices are applied in professional practice

Determine personal development needs

Personal knowledge and skills are assessed against units of competency and other relevant benchmarks to determine development needs and priorities
Changes in vocational education and training policy and operating environments are identified and the impact on professional practice and personal development needs is determined
Feedback from colleagues and clients is used to identify personal learning needs/areas of professional development
Future career options are identified
Personal learning needs are documented and updated
Personal development needs are discussed with relevant personnel for inclusion in the professional development plan

Participate in professional development activities

Development opportunities suitable to personal learning style/s are selected and used to support continuous learning and maintain currency of professional practice
Professional networks are participated in to support continuous learning and to maintain professional practice
Own performance and professional competency is continuously improved through engagement in professional development activities
Technology is used to maintain regular communication with relevant networks, organisations and individuals

Reflect on and evaluate professional practice

Developments and trends impacting on professional practice are researched and integrated into work performance
Feedback from colleagues/clients is used to identify and introduce improvements in work performance
Innovative and responsive approaches for improving professional practice are identified through the use of continuous improvement techniques and processes
Records, reports and recommendations for improvement are managed within the organisation's systems and processes

BSBEBUS503A Design an e-business
Determine e-business model

An e-business model is confirmed for the business in accordance with the requirements of its business plan
Legal, ethical, risk management and security issues for the business are identified and addressed in accordance with e-business model
Cost implications of implementation of the e-business model are assessed and provided for
Policies and procedures are identified for development, to guide business operation in accordance with the e-business model

Design an e-business

Purpose, objectives and values are formulated for the e-business
Elements of the value chain are identified and structured for electronic business in accordance with the business model
The target market for the e-business strategy is identified and customer priorities investigated
The e-business is designed to address the needs of the target market in accordance with the purpose, objectives and values of the business

Plan e-business implementation

The benefits of internal development versus outsourcing versus partial outsourcing are assessed
The technical needs for implementation of the e-business model are identified in consultation with technical expert/s
Culture change issues are investigated and a plan developed to manage transition to an e-business
Options are developed and costed for e-business implementation and an implementation plan developed to manage the process in accordance with organisational requirements

CUFDIG502A Design Web environments
Determine project requirements

Analyse project brief to identify purpose of, and target audience for, web environments
Consult with clients to clarify project requirements
Identify target audience characteristics and determine how these influence all aspects of design
Identify content to be incorporated and generated and how this content is to be accessed, searched or delivered

Research and select web environments

Research web environments and analyse their potential
Analyse how these web environments meet audience and content requirements
Identify issues relating to delivery platform and standards, and determine how these may affect web environment options
Consult relevant personnel to ensure that all possible web environment options are considered
Select web environments that will meet creative, production and technical requirements

Draft design specifications

Design the architecture of web environments to show interrelationship between environment components
Identify each web environment and specify its individual interactive features, functionality and navigation and its relationship to design as a whole
Identify content components and specify how these will be logically structured and integrated into and/or generated by web environments
Specify levels of access permissions to web environments as required
Specify media assets as required
Specify user interfaces of web environments.
Specify production requirements , including appropriate testing strategies
Write draft design specifications to include all relevant advice to design and development teams
Discuss draft design specifications with client to ensure designs are consistent with project briefs.

Review and confirm design specifications

Review designs against required project outcomes, as well as client and audience needs.
Review designs to ensure they meet creative and technical requirements.
Adjust designs as necessary after discussions with relevant personnel
Clarify legislative or ownership issues to comply with production and organisational requirements
Confirm with client acceptance of design specifications, including deliverables, benchmarks and timelines.

CUFDIG505A Design information architecture
Identify project requirements

Discuss concepts with relevant personnel to ensure that design briefs are fully understood
Identify technical parameters of interactive media products, including delivery platform
Identify target audience characteristics
Identify content to be integrated into or generated by interactive media products

Classify and organise content

Research and select appropriate thesaurus and metadata standards if relevant.
Organise content and construct a content inventory detailing levels of hierarchy using classification techniques
Assign labels to content that are appropriate and meaningful for target audiences
Identify content search requirements
Discuss proposed content classification with relevant personnel to ensure that it meets project requirements

Draft information architecture design specifications

Sketch overall architecture showing the relationship between interactive content
Design forms that detail content input process if required
Specify search functionality and search return displays
Construct wire frame of the content architecture and navigation pathways
Write draft design specifications to include all relevant advice to development teams
Present draft design specifications for discussion with and feedback from other team members
Amend draft design specifications to accommodate feedback as required.
Discuss final draft design specifications with clients to ensure designs are consistent with project requirements

Finalise information architecture designs

Conduct usability test using appropriate testing techniques
Incorporate design changes to information architecture in design specifications
Obtain final agreement from relevant personnel for finished design

ICAS5118C Manage system security
Identify threats to system

Identify and understand the organisation's system
Conduct risk analysis on system and record outcomes
Evaluate threats to the system and record findings
Identify and document human interactions with system

Determine risk category

Conduct a risk assessment on the system and categorise risks
Conduct a risk assessment on human operations and interactions with the system and categorise risks
Match risk plans to risk categories
Determine and plan resources by risk categories

Identify appropriate controls

Identify and put in place effective controls to manage risk
Design polices and procedures to cover user access of the system
Conduct training in the use of system -related polices and procedures
Monitor high-risk categories at specified periods
Identify and record system breakdowns

Include controls in the system

Develop security plan and procedures to include in management system
Develop security recovery plan
Implement system controls to reduce risks in human interaction with the system

Monitor system tools and procedures

Review and monitor risks and controls using a management review process
Review risk analysis process based on security benchmarks from vendors, security specialists and organisational reviews
Plan to re-evaluate system and identify new threats and risks

ICAA5035C Research and review hardware technology options for organisations
Determine organisational needs

Establish organisational needs and selection criteria
Determine future requirements in accordance with strategic goals
Assess physical infrastructure and financial parameters

Evaluate and report on options

Review and test hardware against organisational requirements
Report findings to appropriate person according to their suitability for organisational requirements
Document information in a report and submit to appropriate person

ICAA5148B Select new technology models for business
Identify processes to be improved by the application of a new business model

Map existing process flow against relevant performance standards , in order to identify areas that may need improvement
Outline emerging models and processes
Identify changes in the technological, client and supply chain environment
Document changes identified and submit to appropriate person for review

Appraise existing models

Analyse existing business models in use by the business
Investigate business models in use in other similar businesses
Identify and determine relevance of business models in use and under development in other industry sectors
Map existing models in other parts of business supply chain

Research new business models

Investigate new business models to establish opportunities for improvement
Evaluate opportunities against business requirements
Prioritise and document identified opportunities

Select the appropriate model

Select a business model that improves the business processes
Develop performance benchmarks to measure the effectiveness of the chosen business model
Model new business process or model, including collaboration with other businesses
Document the proposed business model according to business procedures
Forward appropriate document to appropriate person for sign-off

UNIT DESCRIPTION Advanced Diploma of Information Technology NTIS CODE: ICA60105, CRICOS CODE: 060055K Duration: 27 months, Full Time (20 hours per week)

UNIT DESCRIPTION
Advanced Diploma of Information Technology
NTIS CODE: ICA60105, CRICOS CODE: 060055K
Duration: 27 months, Full Time (20 hours per week)